Privacy Policy

1. Information We Collect

a. From Customers:

• Name, phone number, and email
• Pickup and drop-off addresses
• Payment details (handled by third-party processors)
• Photos of items

b. From Contractors:

• Name, contact info, driver's license, vehicle info, and background verification
• GPS location data (only when apps are active and job in progress)

c. Automatically:

• Device type, operating system, and usage analytics for performance and fraud prevention

2. How We Use Your Information

• To process job requests and payments
• To verify contractor eligibility
• To send notifications about assignments, updates, or support messages
• To improve our app experience and customer service
• To comply with legal and safety requirements

3. Sharing of Information

We may share limited information with:

• Contractors: delivery address and contact number to complete a job
• Service Providers: payment processors, analytics tools, and verification partners
• Authorities: only when required by law or to prevent fraud or harm

We never sell personal data to third parties.

4. Data Storage & Security

Your data is stored securely on encrypted servers. We use industry-standard security measures (SSL, authentication tokens, access control).

You can request deletion of your data by contacting us at any time.

5. Location Data

Contractors' GPS data is only collected when they are active on a job to confirm route and completion.

Users can disable location permissions, but this may limit app functionality.

6. Cookies & Analytics

We use basic analytics (e.g., Firebase, Google Analytics) to monitor usage and app performance.

Cookies are minimal and used only for authentication and app performance.

7. Your Rights

You may:

• Request access to or correction of your information
• Request data deletion ("Right to be forgotten")
• Withdraw consent for notifications or marketing emails

8. Children's Privacy

Our App is not intended for users under 18 years old. We do not knowingly collect data from minors.

9. Policy Updates

We may update this policy as laws or features change. Updates will be posted with a new "Effective Date."

10. Contact Us